app_privacy

Privacy Policy

Last Updated: May 29, 2025

Welcome to the Product Custom Options App (“we”, “our”, or “the App”). This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your personal information provided through our Shopify app.

1. Information We Collect

When you install and use our app, we may collect the following types of information:

Store Information: Including your Shopify store domain, name, and email address.
Product Information: Including product data from your Shopify store, used to display and manage custom options.
Custom Option Configurations: Product custom options and configuration data you create in the app.
Usage Data: Information about how you use the app, including feature usage frequency and preference settings.

2. How We Use Information

The information we collect is used for the following purposes:

To provide, maintain, and improve our app services.
To create and manage your app account.
To process your store’s product custom options.
To respond to your requests, questions, and concerns.
To send technical notifications, updates, security alerts, and support messages.
To prevent fraudulent activity and enhance app security.

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers: We may share information with third-party service providers who help us provide services (such as hosting providers).
Legal Requirements: If required by law to disclose your information, or to protect our rights, property, or safety, we may disclose your information.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of the transferred assets.
With Your Consent: We may share your information in other ways with your consent.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is 100% secure. Therefore, we cannot guarantee the absolute security of your personal information.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you uninstall the app, we may retain certain information to meet our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on applicable laws in your jurisdiction, you may have the following rights:

Access personal information we hold about you.
Correct inaccurate or incomplete information we hold about you.
Delete your personal information.
Restrict or object to our processing of your personal information.
Data portability.
Withdraw your previous consent.

To exercise your rights, please contact us using the contact information below.

7. Shopify GDPR/CCPA Compliance

We comply with data protection regulations related to Shopify apps, including the GDPR (General Data Protection Regulation) and CCPA (California Consumer Privacy Act). When store owners or their customers exercise their data rights, we will respond to the following Shopify webhooks:

shop/redact: When a store owner requests deletion of their store data
customers/data_request: When a customer requests their personal data
customers/redact: When a customer requests deletion of their personal data

8. Children’s Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information from our records.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by posting a new Privacy Policy on our website or through in-app notifications. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: td@taotens.com Address: 深圳市南山区粤海街道科技园社区科苑路 15 号科兴科学园 A 栋 A1-702